merchant account rate application

Merchant Account FAQ

As merchant account providers, we hear the same questions and concerns from many clients. This online FAQ should answer some of your questions about credit card processing with a merchant acount.

  • What is a Merchant Account?
  • Why does my business need to accept credit cards from my customers?
  • How do I apply for a merchant account?
  • How long will it take for my application to be processed?
  • What credit cards will my business be able to accept? What type of equipment should my business use to process credit cards and checks?
  • Will my business be able to purchase or lease the software and/or equipment I need?
  • Will my business receive a statement on the transactions processed?
  • How will my business receive payment for each transaction?
  • How is the lease payment determined?
  • Can I find a review of merchant account services?
  • How does QuickCommerce integrate with my website?
  • How can I customize the QuickCommerce transaction form?
  • Are my funds guaranteed?
  • What is Address Verification Service?
  • How do I get technical assistance?
  • Is QuickCommerce integrated with my shopping cart?

What is a Merchant Account? A merchant account is a commercial bank account established by contractual agreement between your business and the banks we represent. A merchant account enables your business to accept credit card payments from your customers.

Why does my business need to accept credit cards from my customers?
By accepting major credit cards you can increase your credibility, customer convenience, and best of all, your sales. Statistics say accepting credit cards can increase sales by 30 to 100% !

How long will it take for my application to be processed?
The approval process for a merchant account can be as short as a few hours. A good estimate of the time to get started from application to installation is about three to five working days. Our processing department specializes in expediting your application so you can immediately start accepting credit cards from your customers.

What credit cards will my business be able to accept?
You can select the cards that your business accepts. We will offer you the option to accept all 5 major credit cards: Visa, Mastercard, American Express, Discover and Diners Club. A separate application is required for American Express and Diner's Club. You can also request JCB and we do offer EBT.

What type of equipment should my business use to process credit cards and checks?
We offer your business four options for processing credit card and check orders: QuickCommerce: Secure, real-time credit card and check processing for your website. Merchant Master Software for PC's Macintosh and DOS for your Mail/Phone order business. Swipe terminals and supplies for retail merchants. We have the software or terminals(s) your business will require at competitive lease and purchase prices.

Will my business be able to purchase or lease the software and/or equipment I need?
Yes, we offer both options leasing or purchasing options to your business. We offer a lifetime warranty on credit card processing equipment and software with a 24 hour replacement policy while your processing with us. We offer free immediate upgrades to QuickCommerce, our secure online processing program, to always make sure you are always processing credit cards and other non-cash transactions with state-of-the-art technology.

Will my business receive a statement on the transactions processed?
As our merchant you will receive a comprehensive statement detailing your credit card transactions. This also comes with 24-hour customer service to assist you with all merchant account related questions. Customer service and merchant account statement fees are $10.00 per month.

How will my business receive payment for each transaction?
Once the transaction has been approved your customer's charges are deposited directly from our credit card processor to your bank account. Transaction deposits range from 24-72 hours from the date of the transaction.

How is the lease payment determined?
The lease payment is based on the type of credit card terminal, printer, or software you choose and the number of months you select, i.e., 12, 24, 36, or 48 months. Leasing is an attractive alternative when you want to preserve working capital, have a tax deductible business expense, and a low down payment. At the end of lease you may continue month-to-month, buy-out the lease at fair market value, or terminate the lease.

You can find reviews and information on merchant account providers here: Merchant Account Reviews

How does QuickCommerce integrate with my website?
QuickCommerce setup is quick and easy. The merchant or webmaster simply establishes a link between the QuickCommerce secure server and the merchant's website. Examples of the linking HTML code can be found in the QuickCommerce WebLink HTML Support Guide.

How can I customize the QuickCommerce transaction form?
The QuickCommerce transaction form can be configured by clicking the "Edit Configuration" option in the Merchant Menu. By e-mailing the merchant's logo and any background graphics to support@quickcommerce.net

Are my funds guaranteed?
Any customer has the right to dispute a credit card charge from the card's issuing bank. If a charge is challenged, a retrieval request will be sent to the merchant asking for proof that a sale had been made by the customer. In addition, the merchant's credit card processor has the right to discontinue service for many reasons. And finally, a merchant should take due diligence to protect against someone trying to order merchandise with stolen cards by becoming familiar with the process.

What is Address Verification Service?
AVS is a service that is built into the authorization process to help prevent fraudulent transactions. The numerical portion of a consumer's address is sent along with the transaction data and is matched against the address that is registered with the consumer's credit card from their issuer's bank. A response code is sent back with the approval (or decline) message that indicates a match or not. Currently, a match or mismatch is simply reported back to the merchant and does NOT result in a transaction decline. The merchant then has the option to contact their customer to confirm the correct address before they ship any goods.

How do I get technical assistance?
After you have consulted our technical manual and still require additional support, we ask that you email our support team (please include with question your business name, phone number, and contact name.)

Is QuickCommerce integrated with my shopping cart?
Our service needs to be compatible with the merchants shopping cart software. QuickCommerce can integrate with several shopping cart programs; however some companies "Lock Out" competing payment services such as QuickCommerce.